📄 Cancellation Policy

Cancellation Policy for Tileslelo.in

At Tileslelo.in, we aim to process and deliver your orders quickly. Please review our cancellation policy below before placing an order.

❌ Order Cancellation

  • Orders can be canceled only before dispatch
  • Once the order is shipped, cancellation is not allowed

⏱️ Cancellation Request Time

  • You must request cancellation within 12–24 hours of placing the order
  • After this time, the order may already be processed or dispatched

💰 Refund on Cancellation

  • If canceled successfully before dispatch, full refund will be issued
  • Refund will be processed to the original payment method
  • Refund timeline: 5–7 working days

🚫 Non-Cancellable Orders

The following orders cannot be canceled:

  • Orders that are already shipped
  • Customized or special-order products
  • Bulk or project-based orders (if applicable)

📦 If Order Already Shipped

  • Cancellation is not possible
  • You may refer to our Return & Refund Policy (if applicable)

⚠️ Important Note

Tiles and hardware products are often processed quickly due to logistics. We recommend confirming your order details carefully before placing an order.

📞 Contact Us

For cancellation requests, contact us immediately: