📄 Refund & Return Policy

Refund & Return Policy for Tileslelo.in

At Tileslelo.in, we strive to deliver high-quality tiles and hardware products. However, if you are not completely satisfied with your purchase, please review our return and refund policy below.

🔁 Return Policy

We accept returns under the following conditions:

  • The product must be unused, undamaged, and in original packaging
  • Return request must be raised within 3–5 days of delivery
  • Product must be in resalable condition

❌ Non-Returnable Items

  • Used or installed tiles
  • Customized or special-order products
  • Clearance or discounted items (if mentioned)

🚚 Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please:

  • Inform us within 24–48 hours of delivery
  • Share photos or videos as proof
  • We will arrange replacement or refund

💰 Refund Policy

Refunds will be processed in the following cases:

  • Product is damaged or defective
  • Wrong item delivered
  • Order canceled before dispatch

💳 Refund Method

  • Refund will be issued to the original payment method
  • Processing time: 5–7 working days

❌ Order Cancellation

  • Orders can be canceled before dispatch only
  • Once shipped, cancellation is not allowed

🚛 Return Shipping

  • If the return is due to our error (damage/wrong item), we will bear the shipping cost
  • For other returns, customer may bear return shipping charges

📦 Important Note (Tiles Industry)

Due to the nature of tiles and construction materials:

  • Slight color or design variation may occur
  • We recommend confirming product details before purchase

📞 Contact Us

For returns, refunds, or support: